Community Manager
August 14
🏡 Remote – New York
Description
• Help develop and execute on various community program strategies. • Work cross functionally with our internal teams on community engagement strategies, to support the macro business objectives. • Partner with the community content team to ensure relevant programmatic content is created and measurable. • Be active in the community, and become a known resource to our members. • Partner with our Advocacy team to help identify and nurture our most engaged users. • Create and share program features, functionality and value with cross-functional partners so they can be leveraged across the organization. • Work closely with our Moderators to ensure programs are properly supported with clear guidelines and workflows. • Partner with the community platform manager to fully leverage our community technology when growing our programs. • Constantly gather feedback from the community and bring those insights to the appropriate internal teams. • Build the right processes and mechanisms to ensure we are recognising and rewarding our members. • Measure, analyze, update and track community data, connecting it clearly to 1Password business goals and objectives. • Escalate and flag issues as needed to keep the community a trusted space
Requirements
• 2-3+ years in Community Management with experience scaling Community Programs and 4+ years relevant work experience • Specific experience creating or developing User Group, Gamification, Support, Ideation, or Ask Me Anything programming within a technology/SaaS organization. • Passion for 1Password, and a genuine interest in the target communities. • A strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication. • Passion about being a community advocate. You understand why customer voices are so important. • Flexibility and adapting quickly when priorities change. • Solid understanding of cross departmental functions including Marketing, Customer Success and Product. • Experience working with various online community platforms and tools. (Bonus for experience with Khoros.) • You are an organized master multitasker, someone who knows how to set goals, prioritize, and maintain focus when it comes to deadlines. • Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic. • Willingness to go the extra mile to serve our customers. • Good technical understanding and can pick up new tools quickly.
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