Customer Success Manager - Growth
May 17
🏡 Remote – New York
Description
• Ensure high user-adoption through effective executive sponsorship, change management, and white-glove customer management • Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD • Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD • Identify and illuminate customer success stories and examples of AcuityMD ROI • Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD
Requirements
• You have deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry • You’re able to develop close personal relationships with customers and colleagues through empathy • You have the eagerness to learn and dig deep into technical aspects of the platform • You are a patient and active listener • You’re proactive and self-driven, and bring infectious energy and resiliency • You are an excellent verbal and written communicator (email & PPT) • You’re highly organized with ability to multi-task and prioritize different assignments • Analytical background with experience with data platforms like Amplitude, Looker, Omni etc or other similar platforms.
Benefits
• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work. • Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement. • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. • Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Competitive compensation with equity upside.
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