Aircall
The phone system for modern business
Call center software • VoIP • Cloud • Business phone system • Customer Support
501 - 1000
Technical Program Manager - Engineering
March 26
🏡 Remote – New York
Aircall
The phone system for modern business
Call center software • VoIP • Cloud • Business phone system • Customer Support
501 - 1000
Description
• A strong understanding and perspective on strategies for product growth • Demonstrated ability in leading large-scale software projects, defining technical strategies, and developing long-term scalable solutions • Exceptional skills in managing multiple programs with various components, and forming partnerships across functional teams • Capability to identify solution gaps, engage in technical discussions, and make informed decisions on product versus technology trade-offs • Excellent communication abilities, capable of succinctly conveying complex ideas and impacts, tailored to different audiences • A self-motivated individual who thrives in initiating and leading projects from concept to implementation, bringing structure and direction to new problem areas • Foster strong collaboration with teams across product, data science, business, and technology to drive, monitor, and realize high-impact strategic initiatives in the Business Telephony/Contact Center as a Service (“CCaas”) domain • Take the lead on numerous cross-functional projects, working alongside product, engineering, design, and data science teams to deliver technical solutions • Offer deep domain expertise to help shape technical strategies together with engineering colleagues. • Engage actively with internal partners to break down requirements into actionable technical plans with clear milestones, manage project scopes and schedules efficiently, coordinate across various team dependencies, and manage risks proactively
Requirements
• A strong understanding and perspective on strategies for product growth • Demonstrated ability in leading large-scale software projects, defining technical strategies, and developing long-term scalable solutions • Exceptional skills in managing multiple programs with various components, and forming partnerships across functional teams • Capability to identify solution gaps, engage in technical discussions, and make informed decisions on product versus technology trade-offs • Excellent communication abilities, capable of succinctly conveying complex ideas and impacts, tailored to different audiences • A self-motivated individual who thrives in initiating and leading projects from concept to implementation, bringing structure and direction to new problem areas • Foster strong collaboration with teams across product, data science, business, and technology to drive, monitor, and realize high-impact strategic initiatives in the Business Telephony/Contact Center as a Service (“CCaas”) domain • Take the lead on numerous cross-functional projects, working alongside product, engineering, design, and data science teams to deliver technical solutions • Offer deep domain expertise to help shape technical strategies together with engineering colleagues. • Engage actively with internal partners to break down requirements into actionable technical plans with clear milestones, manage project scopes and schedules efficiently, coordinate across various team dependencies, and manage risks proactively
Benefits
• Joining the heart of innovation at Aircall • Collaboration, continuous learning, and excellence in software development • Empowering companies worldwide to connect with customers more effectively • Working alongside a supportive team that values ideas and encourages growth • Shaping the future of cloud-based communication
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