February 29
π’ In-office - Manhattan
β’ Provide hands on technical support β’ Deliver a stellar customer experience β’ Understand customer needs and how to meet unique challenges and goals β’ Seek product feedback and track usage/performance, driving our product roadmap β’ Be the voice of the customers β’ Build and maintain ongoing relationships with complex stakeholders, both internally and externally β’ Partner with internal teams to drive long term solutions / product development decisions β’ Work in a quickly changing environment β’ Drive referrals from our customers
β’ 1+ years of experience in a software development role β’ Technical degree β’ Strong analytical skills β’ Ability to understand and troubleshoot complex technical issues β’ Strong communication skills with internal and external stakeholders β’ Excellent people skills to monitor and measure customer performance β’ Interest in technology, blockchain, crypto β’ Experience with blockchain a large plus β’ Founded a company or built side projects, a plus β’ Experience in startups, a plus
β’ Opportunity to work with world-class developers in the blockchain space β’ Competitive salary and benefits package β’ Chance to shape product decisions based on customer feedback
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