Member of Client Experience

September 7

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Anchorage Digital

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Trusted institutional partner in crypto and first federally chartered crypto bank

digital assets • cryptocurrency • security • custody • fintech

201 - 500

💰 $350M Series D on 2021-12

Description

• Deliver unparalleled white glove service to our institutional clients. • Ensure an excellent onboarding experience. • Provide attentive care to our clients by responding to inquiries. • Manage client transactions in a risk conscious way. • Support client interactions across multiple teams.

Requirements

• A general understanding of anti-money laundering concepts, and why they’re important. • Knowledge of institutional client onboarding, lifecycles, and structures. • Knowledge of crypto, but strong desire to improve knowledge. • The capability of operating in a fast-paced environment with autonomy. • The ability to face off directly with clients and internal stakeholders to reach resolution. • The ability to work collaboratively with Sales & RMs throughout the client lifecycle. • Experience working with customers to address and resolve questions or challenges. • 3-5 years experience in client-facing, relationship management role.