Technical Product Support Specialist (Android)
November 22, 2023
🏡 Remote – New York
Description
• Provide exceptional technical support for products and services • Conduct Tech Calls for non-tech-savvy patients • Guide patients through using Android tablets • Verify RPM devices and ensure accurate data transmission • Assist patients in joining Zoom meetings • Help clinical team set up equipment • Handle Tech On-Call duties • Collaborate with Engineering Team • File issues and requests using GitLab and Azure DevOps • Present and take notes on technical meetings
Requirements
• Prior experience in customer support • Expertise in Android Tablets, Samsung Knox Suite • Proficiency in managing Zoom Meetings and Zoom Phone • Familiarity with medical devices • Knowledge of Athenahealth preferred • Familiarity with issue tracking software and remote support tools • Understanding of technology systems, particularly Google Workspace • Positive, enthusiastic attitude with excellent English language skills • Strong communication and problem-solving skills • Ability to manage multiple priorities • Healthcare setting experience advantageous
Benefits
• Joining a transformation in healthcare delivery • Opportunity to actively contribute to improving patient health outcomes • Working with a diverse and talented team • Rapidly growing company with robust partnerships • Recently closed series A funding from prominent investors
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