APEX LOGIC, INC
Since 1998, Apex Logic has provided high-quality software development faster and more cost effectively for a variety of organizations looking to automate, streamline and improve processes.
Contract Vehicle Management
1 - 10
Customer Success and Systems Specialist
March 4
🏢 In-office - Manhattan
APEX LOGIC, INC
Since 1998, Apex Logic has provided high-quality software development faster and more cost effectively for a variety of organizations looking to automate, streamline and improve processes.
Contract Vehicle Management
1 - 10
Description
• Perform independently to resolve general customer issues • Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience • Answer and track inbound calls and emails • Manage open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing • Ensure proper triage, escalation and effective resolution of higher-level issues, and challenging customer interactions through escalation to Subject Matter Experts • Build and maintain effective business relationships with all internal and external team members • Identify, document, and report bugs, errors, and other issues with software applications • Analyze and identify all issues in requirements and design and assist to provide resolution • Responsible for meeting and or exceeding established Key Performance Indicator metrics as defined by management • Work on and own special projects as needed
Requirements
• Demonstrated passion for customer service with a positive attitude for all internal and external stakeholders • Demonstrated ability to maintain a professional demeanor and courteous phone etiquette • Demonstrated strong problem-solving capabilities with excellent written and verbal communications • Ability to organize, multi-task, and prioritize effectively • Ability to maintain client and company confidentiality • College Degree • Experience with Jira and Freshdesk a plus • Ability to work independently to support East Coast and occasional evening and weekend responsibilities
Benefits
• medical, dental, vision, paid time off, life insurance, and holidays
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