Implementation Manager
Yesterday
🏢 In-office - Manhattan
Description
• Lead the technical implementation process and drive customer relationships during onboarding. • Help shape implementation processes as we scale — from customer project management to technical setup. • Drive revenue conversion, retention, and satisfaction among our customers. • Use learnings from customer engagement to formalize best practices and improve product.
Requirements
• 4+ years of experience in a customer-facing role supporting a technical product or service. Implementation management and SaaS experience are preferred. • Experience working with SQL, APIs and integrations • You enjoy working with customers: You have high empathy and a unique ability to understand customer needs. You enjoy developing relationships and can collaborate effectively with a wide range of stakeholders - across C-level execs, leaders in WFM, and engineers. • You are curious and you lean technical: While not a developer yourself, you enjoy digging into available data (including internal databases) on how a product works and have dabbled in parsing code or writing SQL to get things done. You are comfortable picking up new technical skills when they will help unblock you. You work well internally with Engineers to build new features and functionality for Enterprise customers. • You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product. You can break a project or goal down into smaller tasks or pieces. • You don't give up and you have a track record for getting things done: You have the grit, determination, and tenacity needed to push through roadblocks within highly unstructured environments. You know how to juggle competing priorities and drive towards outcomes. You're great at keeping everyone up to date. • You have a growth mindset: You're not afraid to try things you've not done before and fail. You thrive on feedback. • You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's.
Benefits
• Generous medical, dental, and vision benefits • Paid company holidays, sick time, and unlimited time off • Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA) • Paid parental leave • Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices • 401(k) plan enrollment
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