Technical Account Manager, Suffolk NY (Onsite)

3 days ago

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Axon

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Protect Life. Obsolete the bullet. Global tech company dedicated to capturing truth with connected cameras & devices.

Electronics Manufacturing • Technology • Software Development • R&D • New Product Marketing

1001 - 5000

Description

• The Technical Account Manager (TAM) will be on-site at Suffolk County Police Department, (Yaphank, NY) • TAM’s play a key role in supporting the redaction process, manage digital evidence, and provide hardware and product support • You will be looked upon as an expert in the use of Axon’s products to achieve timely production of redacted evidence • You will work closely with multiple cross-functional teams to establish a high-functioning process and overcome challenges, to ensure technical quality of redactions and perform analytical insight of device data • As someone that wears multiple hats, you will continually be focused on making your customer more efficient and more confident within their daily workflows

Requirements

• Bachelor’s Degree or equivalent work experience • 1+ years of professional experience working with Major City or Enterprise-level customers • Proven track record of successfully managing customer relationships and technical projects • Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage is desired • Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset • Excellent interpersonal skills with strong written and verbal communication • Detail oriented with excellent organizational and time management skills • Demonstrated ability to deal with change and remain calm in high-stress situations • Experience working and supporting law enforcement is desired • Experience using Excel formulas to produce analytical charts • Experience creating analytical reports and visual aids in Excel, Word and PowerPoint for senior level presentations • Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies is desired • Knowledge of CCTV, VMS, and IP cameras is desired • Experience working closely with a sales and support team is desired • Must be able to pass agency background check • Bilingual in Spanish preferred

Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • And yes, we have snacks in our offices