Senior Product Designer - EX/CX

September 6

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A global Evidence-driven Design firm.

Digital Product Design • Usability Testing & User Research • Interaction Design • Visual Design • Full-stack Development

51 - 200

Description

• Executing on innovative and engaging digital products that delight customers and drive business results. • Providing feedback and direction to ensure intuitive and innovative solutions and driving consistency following established experience design principles and guidelines – in compliance with the design systems and branding. • Partnering with UX researchers and other product leaders to test and optimize the end-to-end digital experience. • Assessing and optimizing the performance of new existing products and services by conducting/participating in usability testing and interpreting analytics data. • Presenting work to product stakeholder and leadership teams. • Partnering with the development and design system teams to ensure design solution is implemented correctly and consistently. • Creating user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen the organizational understanding of our users.

Requirements

• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience • Prior work history designing for employee and customer experiences (EX/CX) • Experience building tools for internal employee teams that serve external customers • You're a self-starter who is comfortable pushing back and are open to feedback • You're a relationship builder with high integrity • Ability to work independently and collaboratively