Box
Powering how the world works together
Cloud Content Management • File Sharing • Collaboration • FTP Replacement • Mobile Enterprise Security
1001 - 5000
Customer Service Associate
2 days ago
🏢 In-office - Manhattan
Box
Powering how the world works together
Cloud Content Management • File Sharing • Collaboration • FTP Replacement • Mobile Enterprise Security
1001 - 5000
Description
• Call Center Representatives complete customer service tasks. • Take customer calls and provide accurate, satisfactory answers to their queries and concerns. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Call clients and customers to inform them about the company's new products, services and policies. • Guide callers through troubleshooting, navigating the company site or using the products or services. • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items. • Collaborate with other call center professionals to improve customer service. • Help to train new employees and inform them about the company’s customer management policies.
