Canary Technologies
Canary Technologies is a leader in hospitality technology that provides hoteliers with simple and secure solutions.
PCI Compliance
11 - 50
Director of Customer Support
March 12
🔄 Hybrid – Manhattan
Canary Technologies
Canary Technologies is a leader in hospitality technology that provides hoteliers with simple and secure solutions.
PCI Compliance
11 - 50
Description
Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. As the Director of Customer Support, you'll be at the helm of the Customer Operations sector and report directly to one of the co-founders. Lead, mentor, and expand the Customer Support team, fostering a culture of excellence. Collaborate closely with other departments to streamline product improvements based on customer feedback.
Requirements
• BA/BS degree • 5+ years of leadership experience in Customer Support or Customer Success in a tech/SaaS environment • Proven track record of driving customer satisfaction and operational efficiencies • Strong analytical, problem-solving, and decision-making skills • Expertise with Help Desk systems like Zendesk, Freshdesk, etc. • Familiarity with Salesforce and collaboration software • Exceptional interpersonal skills • Ability to inspire and lead teams
Benefits
• Health Care Plan • Paid Time Off (Vacation, Sick & Public Holidays) • Stock Option Plan • Flexibility/stipend to visit and travel to our offices (San Francisco and Dallas) • A global and diverse team • Paid parental leave • Canary Days company holidays • Self Improvement Club • Fireside Chat • $50 reimbursement for staying at a hotel that uses Canary Check-in • $500 travel reimbursement
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