Care Access
A new vision for healthcare. Where clinical research is a patient care option.
rare diseases • pulmonology • oncology • decentralized • decentralized trials
201 - 500
Customer Experience Representative
August 31
🏡 Remote – New York
Care Access
A new vision for healthcare. Where clinical research is a patient care option.
rare diseases • pulmonology • oncology • decentralized • decentralized trials
201 - 500
Description
• Manage Inbound Calls – Handle a high volume of incoming and outgoing calls with professionalism and efficiency. • Provide Participant Support: Assist participants by answering questions, providing information, and resolving concerns. • Routing Calls: Efficiently route calls to the appropriate departments. • Documentation: Accurately document all call interactions in our CRM system. • Collaboration: Work closely with other team members and departments for unified participant experience.
Requirements
• Education: Minimum of a high school diploma or GED required. • Experience: 2-5 years of call center experience preferred, especially in a healthcare or clinical research setting. • Technical Skills: Proficiency in using call center software, CRM systems, and ticketing tools is required.
Benefits
• PTO/vacation days, sick days, holidays. • 100% paid medical, dental, and vision Insurance. 75% for dependents. • HSA plan • Short-term disability, long-term disability, and life Insurance. • Culture of growth and equality • 401k retirement plan
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