Customer Experience Team Lead

August 31

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Care Access

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A new vision for healthcare. Where clinical research is a patient care option.

rare diseases • pulmonology • oncology • decentralized • decentralized trials

201 - 500

Description

• Centralized Leadership and Team Support: Supervise recruitment and call center teams, providing guidance and problem-solving support. • Issue Resolution: Quickly resolve escalated calls and situations. • Guidance and Mentorship: Mentor team members and offer support. • Collaboration with Management: Work with manager to improve team operations. • Training and Development: Support ongoing team training and skill development. • Reporting: Prepare regular reports on team performance for senior management. • Performance Monitoring: Monitor key performance metrics and evaluate improvement areas.

Requirements

• Education: Minimum of a high school diploma or GED; Bachelor’s degree preferred. • Experience: 3-5 years of experience in a supervisory or team lead role within a call center or recruitment environment, preferably in healthcare or clinical research. • Technical Skills: Proficiency in using call center software, CRM systems, and reporting tools is required.

Benefits

• PTO/vacation days, sick days, holidays. • 100% paid medical, dental, and vision Insurance. 75% for dependents. • HSA plan • Short-term disability, long-term disability, and life Insurance. • Culture of growth and equality • 401k retirement plan