IT Service Desk Administrator

August 29

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Care Access

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A new vision for healthcare. Where clinical research is a patient care option.

rare diseases • pulmonology • oncology • decentralized • decentralized trials

201 - 500

Description

• Participate in service desk support escalation – must be ready and willing to provide expert support at the tier 2-3 level. • Draft, document, and improve IT processes and workflows • Perform advanced troubleshooting to diagnose and resolve problems • Track requests in the ITSM ticketing system and assign/escalate appropriately • Participate in research, planning, implementation, and support of technical projects • Analyze and present reviews of incident, service request, and problem resolutions to management • Assist in configuring workstations for compliance, security, and performance • Fulfill hardware and software procurements within established limits. • Maintain endpoint maintenance schedule (software updates, hardware life cycle, etc.) without impacting enterprise productivity • Ensure security and privacy of data residing on computer systems • Identify computer or network equipment issues and recommend solutions where appropriate

Requirements

• 5+ years’ experience in an IT support or systems (or related) role • Proven experience as IT Support Representative or relevant position • Excellent diagnostic and problem-solving skills • Excellent communication ability • Excellent organizational and time-management skills • In depth understanding of diverse computer systems and networks • Solid working knowledge of internet security and data privacy principles • Working knowledge of HIPAA and GCP regulations • Degree in Information Systems, Computer Science, engineering, or relevant field • 3+ year of experience with enterprise customers, preferably as an SME • Relevant certifications will be an advantage (e.g., CompTIA, Microsoft)

Benefits

• PTO/vacation days, sick days, holidays. • 100% paid medical, dental, and vision Insurance. 75% for dependents. • HSA plan • Short-term disability, long-term disability, and life Insurance. • Culture of growth and equality • 401k retirement plan