E-Commerce Customer Service Associate (Seasonal)

September 11

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Catbird NYC

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The finest fine jewelry. Established in 2004 in the heart of Williamsburg, Brooklyn.

201 - 500

Description

• Provide exceptional and personalized service to customers via email, social media channels, and live chat within a 24hr SLA window • Navigate multiple order management systems, along with substantial catalog of Google documents and sheets to provide and follow up on order status’ and product details • Learn the Catbird ‘voice’ and customer service culture to support a long term customer relationships • Strong command of multiple communication styles: social media, chat, and email, ability to navigate and switch between coverage assignments as needed • Provide styling and jewelry care advice to customers with a strong knowledge of Catbird products • Brainstorm ways to create out-of-this-world customer experiences with your manager and team members • Help cultivate a warm and inviting culture in order to assist our customers; clearly communicate policy and offer friendly assistance in all customer interactions • Display a command of product knowledge, procedure and policy to resolve any and all customer questions • Communicate daily via Slack and email with store, merchandising, inventory, fulfillment, and shipping teams to process, cancel, change, and update order details following trained procedures • Ability to think clearly and provide issue resolutions to customer concerns in the kindest and most efficient way possible

Requirements

• 1+ year(s) of experience in E-commerce Customer Service • Maintains a positive attitude with an all-hands-on-deck team mentality • Ability to work in a fast paced environment with flexibility in various areas of coverage • Problem solving mastermind • Computer savvy • Empathetic, genuine, honest, encouraging and kind • Experience with jewelry or luxury brands is a plus • Experience using Kustomer is a plus