Technical Customer Support, US

August 31

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Channable

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Empowering your eCommerce growth

Datafeed management • Online marketing • E-commerce • Google Adwords • Webshops

201 - 500

💰 Series B on 2022-02

Description

• Channable is expanding to support demand in the US • You will be the third Technical Customer Support employee based in NYC • Customer Support is a key selling point for Channable • Work closely with existing and potential customers to drive growth and efficiency • Provide guidance and support by utilizing Channable’s technology • Knowledge of the digital commerce ecosystem is required

Requirements

• A self-starter with a history of working in a fast-paced environment • Knowledge of the eCommerce industry either through agency experience, retail, or running an eCommerce business • Ability to quickly grasp and learn new technologies and processes • Ability to troubleshoot problems and document solutions • Enjoy speaking with agencies and retailers daily • Living in NYC or travel distance to NYC office • Willing to come to NYC office at least 2 days/week • US citizenship or valid work permit • Available for 40 hours per week • Ability to travel to Utrecht for onboarding

Benefits

• Company-wide bonus • 26 vacation days + 2 reload days based on 40 hours • Annual L&D budget of $1000 • 401K: Retirement plan with 5% matching • Medical plan (with the possibility to add dental-, and vision plan) - 70% will be paid by Channable • Channaweekend • Flexible hybrid working policy • Flexible working hours • Home office supplies • 3-week-long workcation • Free & anonymous access to the OpenUp platform and psychologists • Great lunch on in-office days • In-office bar (Channabar)