Principal UX Designer

January 12

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Charlie

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Financial Services For Retirees

11 - 50

Description

• Envision a user experience specifically tailored to the unique needs of a tech-comfortable and rapidly growing retired population. • Execution: Translate requirements and user needs into a delightful, beautiful, usable customer experience. • Adaptation: Design an experience that works equally well across devices, bandwidth availability, and tech competency. : Work closely with the founders to implement integrations between consumer experience and infrastructure partners (e.g. core processor, sponsor bank). • Empathy: Become a staunch advocate for a deeply underserved community • Speed: Our users have very clear core banking needs. Make sure they can get things done effectively, efficiently, and without stress. • Prioritization: Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. • Communication: Proactively communicate and collaborate with external and internal customers in your quest to build the best customer journey. • Multitasking: Successfully engage in multiple initiatives simultaneously. • Obsessing: Obsess over voice of the customer, fight for the customer, walk in their shoes, and breathe their air. • Connecting: Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. • Collaborating: Work with developers and subject matter experts to establish the UX vision and analyze tradeoffs between usability and performance needs.

Requirements

• The ideal candidate has experience with banking operations. • At least 5-7 years of UX experience, ideally designing scalable mobile applications. • Excellent verbal, written, presentation and interpersonal communication skills. • Comfort with organizing and running user testing sessions. • A positive can-do attitude. • Organized and results-oriented.

Benefits

• Equity ownership. • Competitive compensation. • Medical, vision and dental coverage (US employees). • 401k with company match (US employees). • Three weeks of annual vacation and 8 observed holidays.