Director - IT Support Engineering

April 6

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Coinbase

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We're building an open financial system for the world.

Digital Currency • Software • Payment Processing • Bitcoin • Technology

1001 - 5000

💰 $21.4M Post-IPO Equity on 2022-11

Description

• The primary responsibilities of the Director, IT Support Engineering are to oversee the Coinbase internal IT Service Desk, eDiscovery and Collaboration Enablement teams. • You will lead IT Support Engineering teams, provide world class IT support, design and implement scalable and efficient IT support processes, and identify and eliminate security and business continuity risks. • The Director, IT Support Engineering will plan, design, and direct all activities of the Global Service Desk, as well as provide strategic direction and support for IT solutions and services that enhance mission-critical business operations. • This leader will work closely with decision makers in other departments to identify, recommend, develop, implement, and support scalable technology solutions for all aspects of the organization while, at all times, reducing security and business continuity risks. • The successful candidate will broadly foresee the scaling demands on the team and take proactive measures to ensure the team is positioned to meet these demands.

Requirements

• Bachelor’s degree in Computer Science, Information Systems or related area preferred • Ten (10) years of experience in a corporate IT environment working with services and support; or an equivalent combination of education and experience required • Previous experience in directly leading cross-functional teams and managing multiple vendor relationships preferred • Demonstrated success building and leading IT teams in hyper growth circumstances. • Proven experience in strategic planning and development, project management, and/or policy development. • Demonstrated history of fluency in germane technical areas, including networking, engineering development practices, security and compliance. • Demonstrated previous success in SAAS-centric IT environments. • Demonstrated experience in developing business processes, managing staff, budgeting, and/or overseeing business office operations. • Demonstrated ability to apply IT principals in solving business problems. • Ability to present ideas in business-friendly and user-friendly language. • Highly self-motivated, self-directed, and attentive to detail. • Extensive experience working in a team-oriented, collaborative environment. • Excellent written, oral, and interpersonal communication skills.

Benefits

• target bonus + target equity + benefits (including medical, dental, vision and 401(k))