Director, Inside Sales

July 24

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Colibri Group

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Leading people to achieve more and thrive in their careers

Appraisal • Distance Learning • Business • Teachers • Nurses

1001 - 5000

Description

• Works with sales leadership to develop annual sales quotas and business plans for inside sales. • Coaches inside sales team colleagues to meet and exceed quarterly and annual sales quotas. • Achieves quarterly and annual assigned inside sales team quota and works aggressively to close gaps in sales performance as necessary. • Manages new customer acquisition and retention processes for inside sales channel. • Provides day-to-day leadership in development of strategies and tactics to grow market share and increase revenues while ensuring a superior customer experience. • Review operating budgets to analyze trends affecting budget needs. Analyze monthly department budgeting and accounting reports to maintain expenditure controls. Seek new ways to improve efficiency and increase profits. • Works closely with other sales channels to ensure cross-functional prospecting and prospective customer lead development. • Collaborates with other functional teams to align goals and maximize effectiveness of objectives. • Participates in strategic planning for new products and works with cross-functional teams to implement new product rollouts. • Gathers and reports reasons for unsuccessful sales efforts and proposed customer programs. • Proposes and implements customer discount programs to enhance inside sales close rate. • Monitors inside sales calls for quality assurance and best customer outcomes. • Manages and mentors colleagues to maintain a high performance sales culture. • Onboards and trains new inside sales colleagues and provides team training as necessary to address performance gaps. • Works closely with IT and other cross-functional teams to provide inside sales team the best Salesforce experience. • Assists with ongoing account maintenance projects. • Creates synergies between sales channels and other ecosystems to maximize revenue and enhance operational efficiencies. • Conducts performance evaluations and provides feedback about performance to direct reports; works with each employee to create goals, monitors goal achievement, and provides one-on-one coaching as needed. • This position will be responsible for proposing customer sales solutions including business model and pricing. It will be a requirement of this position for coming up with creative solutions to address the unique needs of inside sales customers in order to increase revenue. • Completes other duties as assigned.

Requirements

• Bachelor’s degree required with post-graduate degree a plus. • Minimum of 10 years of experience in sales, or business development with management experience. • B2C sales experience and/or B2B experience with high transaction volume. • Expertise leading teams to pursue transactional sales on the phone. • Excellent and effective written and verbal communication skills along with strong presentation and sales skills. • Proven track record of meeting or exceeding sales quotas. • Goal oriented and self-motivated. • Experience developing sales quotas and analyzing metrics. • Proven ability to develop and maintain relationships with customer decision makers and influencers. • Works effectively with internal stakeholders as a team player. • A demonstrated record of success in developing a sales team and implementing and achieving sales quotas. • Strong supervisory skills required with well-developed managerial and leadership skills. • Skilled relationship builder and negotiator combined with excellent oral and written communication. • Proven interpersonal skills and the ability to sell and communicate sales programs to inside team and sales leadership. • Strong problem-solving skills and the ability to effectively manage others in a team-based environment. • Self-starting, self-motivating, highly organized individual with a strong work ethic. • Excellent SalesForce and Microsoft Office skills required. • This is primarily a remote position but requires travel to attend team and other colleague meetings as requested.