AV Operations Specialist

August 17

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Convene

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Convene creates dynamic work experiences through premium venues, workplaces and digital meeting technology.

Meeting Rooms • Off-Site Professional Meetings • Conference Space • Meeting Technology • Meeting Production

501 - 1000

Description

• Provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events • Works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience • Works directly with the property and event teams to deliver excellent client experiences • Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels • Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware • Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems • Pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival • Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors • Attend PEO, Pre-Con, and pre-production meetings as needed • Support day-to-day floor operations, including set and strike, operating in room equipment, facilitating and supporting other AV Property Functions • Develop and maintain positive relationships with clients and assist with any reasonable requests during programs • Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event • Assist in any areas of daily operation • Participate in collaborative project efforts with both the technology team and other departments • Review all departmental SOPs on a quarterly basis • Maintain and uphold Convene’s cultural standards • Perform other duties as requested by management • Show initiative and drive to solve problems • Portray a polished, professional image according to Convene dress code standards

Requirements

• High school diploma/GED required; Bachelor’s Degree preferred • 3+ years’ experience in supporting AV and IT equipment and computer software systems • Customer service or hospitality experience preferred • Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays • Possess a basic understanding of Crestron and other central control systems • Basic knowledge of data networking principles, architecture, and applications • Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers • Proficient in Microsoft Office and Apple iWorks suite of business applications • Flexible, long, and weekend hours sometimes required • Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping • Ability to stand, sit, or walk for an extended period of time • Ability to climb and work on a ladder for lengthy periods of time

Benefits

• Excellent health coverage for you and your family starting day one • Medical and insurance navigation support through Eden Health • Flexible vacation time plus time off for your birthday • A Holiday closure each year to allow all employees to unplug and recharge • 401K plan with company matching • Professional development support • A chance to be part of a dynamic, growing team • The opportunity to have a significant impact on your team and the business in the work that you do • A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)