Senior Event Production Manager

3 days ago

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Convene

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Convene creates dynamic work experiences through premium venues, workplaces and digital meeting technology.

Meeting Rooms • Off-Site Professional Meetings • Conference Space • Meeting Technology • Meeting Production

501 - 1000

Description

• The Senior Event Production Manager will produce large scale complex events for Hall properties • Support other Event Production Managers providing guidance, support, and coaching • Act as the primary point of contact for the client during the planning process • Liaise with on-site event, technology, and control room teams • Plan and oversee meetings programs across our physical and hybrid products • Oversight and management of other NY Event Production Managers • Provide Day-to-day Training, scheduling, coaching, and performance management for direct reports • Monitor & review contributions and areas for growth through weekly one-on-ones and annual performance reviews • Create, implement, maintain, and enforce organizational policies & standard operating procedures • Serve as a point of escalation for internal and external issue resolution related to planning • Support the interview, hire and onboard process for new employees • Cultivate relationships with strategic partners in the Sales, AV, Operations, Culinary, Marketing, and Finance departments • Represent your team in cross functional meetings & decision-making • Effectively communicate both verbally and written, with all levels of associates, clients, and all Convene departments • Effectively listen to, understand, and clarify concerns raised by associates and clients • Develop event timelines and communicate any and all pre-production deadlines • Schedule and host kick-off call with client • Serve as the primary point of contact for the client leading up to day-of event • Prepare and distribute all room diagrams • Work closely with culinary and service team to finalize menus and timing • Partner closely with our AV Production to plan the client’s run of show and vision for physical and hybrid events • Create and maintain detailed event documentation for each booking • Responsible for the creation of PEO’s (Program Execution Orders), program diagrams, and invoices • Conduct weekly event meeting and regular PEO meetings • Conduct pre-event and post-event debriefs for our internal stakeholders • Follow up with the client with any post-event deliverables • Provide status updates to internal and external stakeholders on pre-production milestones • Ensure collection of all program balances

Requirements

• Prior experience in event planning and project management • Comfort using web based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite • Familiarity with SaaS, event platform/video/web conferencing • Strong business acumen and staying cool under pressure • Natural problem solver, obsessed with finding appropriate solutions to meet customer needs • Able to multitask, and obsessed with customer satisfaction

Benefits

• Excellent health coverage for you and your family starting day one • Medical and insurance navigation support through Eden Health • Flexible vacation time plus time off for your birthday • A Holiday closure each year to allow all employees to unplug and recharge • 401K plan with company matching • Professional development support • A chance to be part of a dynamic, growing team • The opportunity to have a significant impact on your team and the business in the work that you do • A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)