Senior Solutions Architect - Post Sales

August 20

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Deputy

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Make a difference to the lives of shift workers around the world

Intelligent Scheduling • Accountability • Attendance • Integration with Payroll • Compliance

201 - 500

Description

• Act as the primary facilitator of the Architecture & Design workshops to drive successful and streamlined implementations for external customers. • Take ownership of requests within the custom work stream and drive relentless process improvement with direction and support provided from the leadership team. • Act as the primary contributor to the development of Statement of Work, Change Requests and System Architecture documentation for customers within the post-sales stream. • Analyse business requirements and system specifications and provide strategic expertise to internal and external customers to ensure direction is aligned to business requirements • Analyse and solve complex system and technological problems whilst ensuring specifications align to scalability and efficiency pillars of business. • Collaborate with the Project Management team to ensure proposed delivery schedules are achievable. • Be a key point of escalation for complex Deputy builds to support customers. • Assess and evaluate risks of proposed system architecture and design specifications as required. • Participation within the RFP process, leading for minor bids, supporting major bids, driving content development, revisions and final submission. • As directed, act as a subject matter expert when required across the business.

Requirements

• Strong analytical and problem solving skills, including an understanding of how to interpret customer business needs and translate them into practical applications and operational solutions. • High-level of technical literacy to help with the evaluation, design and documentation of technical solutions. • High-level of risk management, analysis and mitigation to proactively identify areas of concern prior to commitment. • Effective verbal and written communication skills with the ability to adapt their communication style to suit the appropriate audience. • Demonstrated ability to produce reports, analysis, business requirements, functional specification documents and other communications • Effective facilitation skills to allow for the ability to facilitate group discussions.