Distributel
Connecting you to the people, passions and priorities that matter.
telecommuncations • residential • business solutions • voip • internet
201 - 500
Business Customer Care Associate
August 28
🏡 Remote – New York
Distributel
Connecting you to the people, passions and priorities that matter.
telecommuncations • residential • business solutions • voip • internet
201 - 500
Description
• Responsible for providing support to Distributel Business Enterprise customers • Assisting business customers post sale related to account modifications, billing inquiries, cancellations, retentions, and other general inquiries • Answering incoming customer contacts via call queue or email and tracking work via a ticketing system • Provide accurate, detailed information regarding products, billing procedures, and payment options
Requirements
• 1-3 years Customer Service experience, preferably in telecommunications • Knowledge of multiple Voice and Internet applications – VOIP, HPBX, SIP, PRI, Local Phone Service, Long Distance Service, Toll Free Service, DSL/Fiber etc. • Must be able to read, write and communicate verbally in English and French
Benefits
• Industry-leading Corporate Medical and Dental benefits program • Numerous other perks • Opportunities for growth & development • Promotes work-life balance with generous PTO
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