Senior Operations Associate
July 23
🏡 Remote – New York
Description
• Utilize proprietary software to create, manage and support loads for the company’s drayage solution • Ensure clean, complete, and accurate data is entered into our systems and tracked appropriately • Reduce demurrage, detention, and other port logistics inefficiencies • Handle inbound and outbound communications with customers and drivers and properly escalate trouble tickets • Identify and surface trends, optimize processes, and collaborate with managers to recommend feature enhancements that enable 10x scale • Respond to inquiries from internal stakeholders and external customers by using knowledge of internal tech product and local market dynamics
Requirements
• At least 2 years operational experience in a tech enabled environment • Proficiency in MS Office (especially Excel) & GSuite • Comfortable working in a fast-paced, growth oriented environment • You are team player that is biased to action and willing to jump in to do whatever it takes to deliver • Demonstrated knowledge of the supply-chain/logistics industry • You possess mathematical and problem solving skills and are comfortable working with data sets • You are skilled at balancing urgent versus important requests, can operate autonomously, and flourish with ambiguity
Benefits
• Competitive salary and benefits • Comprehensive healthcare plans including medical, dental, and vision • Maternity/paternity leave program • Diverse and inclusive culture • Remote, in office, or flex work options
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