EliseAI
Our advanced AI technology can manage hundreds of conversations and operational processes.
AI • Automation • Housing • Machine Learning • Conversational AI
51 - 200
Technical Customer Success Manager
February 29
🏢 In-office - Manhattan
EliseAI
Our advanced AI technology can manage hundreds of conversations and operational processes.
AI • Automation • Housing • Machine Learning • Conversational AI
51 - 200
Description
• Technical Customer Success Manager role at EliseAI • Develop deep understanding of products to bridge gap between customers and internal tech teams • Serve as product expert, guide user experience, and ensure customer satisfaction • Create and maintain lasting relationships with customers • Drive adoption of new products and features, assist with launches
Requirements
• 2+ years of technical B2B client-facing experience with SaaS product • Ability to take ownership, act on client objectives in technical environment • Strong written and verbal communication skills • Ability to read and understand technical documentation and analyze data sets • Currently manage a book of business of at least $1.5M ARR • Thrive in fast-paced environment • Prioritize effectively and get things done • Willing to work in person at NYC headquarters 4-5 days a week
Benefits
• Equity in the company in the form of stock options • Medical, Dental and Vision premiums covered at 100% • Fully paid parental leave • Commuter benefits • 401k benefits • Monthly fitness stipend • Brand new office with open floor plan, fully stocked kitchen, and company paid lunch • Fun company social events through Elise and the City program • Unlimited vacation and paid holidays • Relocation packages for those outside of the Greater NYC metro area
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