EliseAI
Our advanced AI technology can manage hundreds of conversations and operational processes.
AI • Automation • Housing • Machine Learning • Conversational AI
51 - 200
Technical Support Specialist
February 29
🏢 In-office - Manhattan
EliseAI
Our advanced AI technology can manage hundreds of conversations and operational processes.
AI • Automation • Housing • Machine Learning • Conversational AI
51 - 200
Description
• EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. • The Customer Support team are subject matter experts responsible for solving issues and answering questions for customers. • Responsibilities include deeply understanding systems and customers, providing excellent customer support, investigating and documenting bugs, and communicating bug fixes to clients.
Requirements
• 1+ years in a Customer Support Specialist position or equivalent • Experience with support software and CRMs like Zendesk, Salesforce • Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience • Bias towards data-driven decision-making and analytical skills • Strong written and verbal communication skills • Experience in a customer facing role • Willingness to work in person at NYC headquarters with the team 4-5 days per week
Benefits
• Equity in the company in the form of stock options • Medical, Dental and Vision premiums covered at 100% • Fully paid parental leave • Commuter benefits • 401k benefits • Monthly fitness stipend • Brand new Midtown south office with open floor plan, fully stocked kitchen, and company paid lunch • Fun company social events through Elise and the City program • Unlimited vacation and paid holidays
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