Würk
The cannabis industry's leader in human capital management solutions.
Payroll • Benefits Management • Time & Attendance • TaxBreak • ACA Compliance
51 - 200
Technical Product Analyst
August 28
🏡 Remote – New York
Würk
The cannabis industry's leader in human capital management solutions.
Payroll • Benefits Management • Time & Attendance • TaxBreak • ACA Compliance
51 - 200
Description
• Scope and define business requirements for new client and partner integrations • Troubleshoot integrations and provide second level support • Transfer client support cases to development bugs when needed • Create epics and stories for client integration work and projects • Work with the development team on new client integration projects and monitor through UAT • Unblock development team when client responses are needed • Monitor and review integration error logs • Participate in backlog grooming and prioritization • Create plans for incorporating new integrations, software features, and changes into Würk processes and client setup • Test new configuration options and updates in HCM system and integration framework • Make configuration updates to multiple client HCM systems and integration framework • Create professional documentation of new process and procedures regarding HCM system usage • Create support and training documents for internal and external users • Maintain data integrity of internal client administration system, auditing data for inaccuracies, and establishing internal processes for system use and updates • Create reports in client administration system for cross-client and internal use
Requirements
• 2+ years of experience with data and integrations, business requirements, reporting and automation • 2+ years of HCM software administration • Aptitude for learning new software • Great communication skills along with the ability to effectively collaborate with cross-functional teams. • Resourceful problem solver • Highly organized, self-starter • Exceptional project management skills • High degree of accuracy and attention to detail • Experience in a SaaS environment a plus
Benefits
• FREE medical, dental, and vision plans • FREE basic life insurance, short term disability, and employee assistance programs • 401(k) Traditional and Roth plans, and a match! • Generous PTO, bonus, and stock options • $400 office equipment reimbursement • $300/year fitness reimbursement • Monthly internet reimbursement • Paid professional development • Generous referral bonuses • Paid parental leave • One month paid sabbatical after four years of continuous service • Remote friendly work environment
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