Call Center Representative
2 days ago
🏡 Remote – New York
Description
• You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more for our healthcare clientele • Communicate effectively, professionally and compassionately while applying a positive customer service attitude • Maintain call control while providing exceptional and efficient service • Use appropriate tone of voice while conveying empathy/compassion where appropriate • Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers • Notate accurate and important information • Escalate challenges appropriately • Communicate effectively and professionally
Requirements
• Available to work some overnight, weekend, holiday and/or split shifts • Ability to type 30 wpm with 94% accuracy • Computer proficiency skills, and ability to navigate multiple systems and monitors • Ability to read, write and speak English fluently • Ability to handle a high-volume of callers • Quiet work from home environment • Internet connection type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported) • High Speed Internet (at least 10Mb upload and at least 50Mb download) • Capability to directly connect into your router/model with an ethernet cable (ethernet cable will be provided)
Benefits
• Remote-First Environment • Medical, Dental, & Vision Insurance • Company 401(k) Matching • Monthly Phone & Data Stipend • Paid Vacation & Sick Time Off • Paid DOUBLE your hourly rate, when working company observed holidays
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