Head of Customer Performance Operations

June 4

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Fastly

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Fastly’s edge cloud platform enables the best of the web to thrive, and helps you deliver better online experiences.

CDN • Web Performance • Video and Streaming • Cloud Security • Load Balancing

501 - 1000

💰 $40M Series F on 2018-07

Description

• Drive the Performance Center War Room (PCWR) initiative • Generate revenue growth and retention for top 20 customers • Collaborate with stakeholders across Engineering, Revenue, and Business Systems • Develop and lead effort to proactively find and resolve performance issues affecting customers • Advocate for the customer internally

Requirements

• 15+ years of experience operating highly available distributed systems • Strong communication and executive presentation skills • Process and detail oriented with a focus on results • Ability to operate with ambiguity and remain calm under pressure • Strong customer empathy

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance • Family planning, mental health support, Employee Assistance Program • Flexible Vacation policy and up to 18 days of accrued paid sick leave • 401(k) with company match, Employee Stock Purchase Program • 10 paid local holidays, 11 paid company wellness days