Gladly
Radically personal customer service software.
Customer Service Platform • Saas • customer service • customer experience • omnichannel
51 - 200
Senior Product Manager
March 20
🏡 Remote – New York
Gladly
Radically personal customer service software.
Customer Service Platform • Saas • customer service • customer experience • omnichannel
51 - 200
Description
• Create a vision and strategy for your product area that furthers the company goals and vision • Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering • Validate, plan, and deliver on both impactful enhancements and new products • Collaborate across Product teams to build a cohesive product and hone your PM craft • Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear message
Requirements
• Have 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and products for superusers • Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences • Can telescope between the details and the big picture • Are skilled at discovery, gathering, and navigating qualitative and quantitative inputs • Know what great design looks like, and care about delivering experiences modern consumers will enjoy • Grasp technical details and understand technical constraints when working with engineers • Build trust easily with collaborators and listen well, while also knowing how to push forward independently where needed • Love tackling hard problems and coming up with powerfully simple solutions
Benefits
• Competitive salaries, stock options • Medical, Dental, Vision and Life insurance • Generous paid time off • Generous paid Parental Leave • 401K • Flexible Spending Accounts • Home office stipends
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