Grafana Labs
Grafana Labs supports organizations’ monitoring, visualization and observability goals. 950,000+ active installations
Monitoring • Observability • Dashboards
501 - 1000
Support Engineer
3 days ago
🏡 Remote – New York
Grafana Labs
Grafana Labs supports organizations’ monitoring, visualization and observability goals. 950,000+ active installations
Monitoring • Observability • Dashboards
501 - 1000
Description
• Candidates must be located in an EST time zone. • As a Support Engineer, you'll provide specialized support for Grafana Labs customers. • You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. • In this role, you’ll also get hands-on experience with unique open source projects.
Requirements
• 3+ Years of experience in a Support Engineer role • Located in a PST Timezone in USA • A background knowledge of any of the following fields is desired: Observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes and general enterprise open source technology • You must be proficient in the troubleshooting process and have strong researching skills • We’re looking for people who can go all the way to root-cause analysis as they become more familiar with the products/technologies • Solid experience with CRM software, help desk software and remote support tools • Experience delivering client-focussed solutions to customer needs
Benefits
• equity • bonus (if applicable) • other benefits listed here.
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