Client Support Engineer - Associate / Assistant Vice President

August 2

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iCapital

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Powering the World’s Alternative Investment Marketplace

HNW Fundraising Platform • Alternative Investments • Private Equity and Hedge Funds • Private Investor Network • Private Access Vehicles

501 - 1000

Description

• Responsible for daily management and troubleshooting of client technical support requests for structured investments, annuities, and alternative investments • Ensure timely resolution of all technical issues related to investment products • Respond, triage, and escalate client support requests as necessary • Collaborate with internal teams to resolve issues

Requirements

• Bachelor's degree in computer science, information technology, or related field • 3+ years of experience in technical support • Strong technical background, with experience in troubleshooting and resolving technical issues • Excellent communication skills, with the ability to communicate with technical and non-technical stakeholders • Strong problem-solving skills, with the ability to think creatively and strategically • Able to work in a fast-paced, dynamic environment • Experience working with APIs and databases • Familiar with various programming languages and frameworks, such as Java, Python, and .NET • Able to troubleshoot and resolve issues related to database connectivity, API integration, and data retrieval • Experience working with cloud-based technologies, such as AWS or Azure, is a plus • Experience within fintech is a plus • Knowledge of security protocols and best practices for securing data and systems is highly desirable

Benefits

• Salary, equity for all full-time employees, and an annual performance bonus • Comprehensive benefits package with employer matched retirement plan • Generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling • Parental leave • Unlimited paid time off (PTO) • Flexibility to work remotely one day a week