Customer Experience Specialist - Voice

September 12

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InDebted

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Changing the world of consumer debt recovery for good.

Debt Collection • Technology • Machine Learning • Software • Predictive Analytics

201 - 500

💰 Venture Round on 2022-07

Description

• Manage and oversee the collection of outstanding accounts receivable from customers. • Work closely with team members and customers to ensure timely payment of delinquencies. • Mentor junior collection agents and support the Collections Manager. • Utilize analog and digital tools to engage customers and assist them in financial fitness. • Analyze customers’ concerns and provide tailored solutions. • Ensure compliance with laws, regulations, policies, and procedures. • Meet and exceed performance indicators and demonstrate engagement with company values.

Requirements

• Minimum of 5 years experience on accounts receivable product(s). • Proven track record of successfully managing and collecting delinquent accounts. • Excellent written and verbal communication skills in order to interact clearly and concisely with customers with the aim of providing world-class customer service experience and resolving their situation. • Excellent negotiation skills focused on maximizing recoveries in both early and late delinquency stages. • Demonstrated ability to achieve and exceed scorecard target. • Ability to Work Remotely: Demonstrate the capability to work effectively in a remote setting and Ensure a dedicated and professional workspace conducive to productivity. • Ability to express empathy when needed with the customer combined with a results oriented approach. • Highly dependable and flexible. This role will be required to cover eight hour shifts Can navigate thru web-based tools. • Experience working in a fast-paced team environment. • Self-motivated and resourceful. • A Customer experience specialist working remotely is expected to handle customer queries and fulfill any necessary duties related to resolving customer queries, in line with process.