Principal Marketing Solutions Associate

May 3

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Innovaccer

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Two years in a row: Innovaccer Awarded Best in KLAS Data & Analytics Platforms Category.

Quality Reporting • Interoperable Data Lake • Drilled Down Contract Performance • population health • Health Equity

1001 - 5000

💰 $150M Series E on 2021-12

Description

• The principal associate role is a trusted advisor to our healthcare system and services customers, ensures successful product deployments, and manages ongoing customer relationships to support the adoption and growth of Innovaccer’s digital marketing and health experience products (HXP) - marketing automation (email/sms/direct mail), CDP, analytics, etc. This role blends marketing strategy, delivery, and customer success. Further, this role will support customers using our legacy email solutions built on top of Salesforce Marketing Cloud • You’ll immerse yourselves in our customers' most intricate campaigns and workflows, explore the business problems understand their true needs, and deliver our solutions that enable our customers to drive adoption and deliver successful outcomes. Your problems will require an analytical and technological mindset, a sharp intuition for key business and technology workflows and issues, and a strong degree of user empathy.

Requirements

• 5+ years of email marketing automation implementation and configuration experience; Salesforce Marketing Cloud preferred • 5+ years of experience in technical delivery and account management, customer success, or customer services/ consulting (managing multiple projects and customers) • Excitement to learn new digital marketing technologies, specifically Innovaccer’s healthcare experience platform suite • Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction • Ability to lead data driven discussions and experience defining data requirements with an eye for data architecture and data integrity • Experience analyzing and optimizing campaign performance • Experience successfully warming multiple email IPs and domains • Ability to engage with senior-level clients with excellent written and verbal communication skills • Extraordinary ability to take on open-ended problems in unstructured environments, dive into details, define prescriptive solutions, and deliver outcomes • Ability to travel up to 25% for targeted customer visits • Additional skills preferred: • Salesforce Marketing Cloud Email Specialist, Administrator, Consultant, or Developer certification; experience with advance Marketing Cloud features • Experience working across other channel tactics (e.g. sms, direct mail, mobile, web) • Experience working with other marketing technologies: Adobe Creative Suite, Google Analytics, BI Tools (e.g. PowerBI, Datorama) • Experience working with CRM solutions and workflows • Experience working with healthcare verticals and healthcare data sets

Benefits

• Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year. • Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition. • Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. • Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.