Instrument is a values-driven, integrated digital agency working virtually together across the US$1. .$1
user experience design • video/ motion graphics • web development • e-commerce • digital campaigns
2 days ago
🏡 Remote – New York
Instrument is a values-driven, integrated digital agency working virtually together across the US$1. .$1
user experience design • video/ motion graphics • web development • e-commerce • digital campaigns
• Communicate with client partners and manage client meetings in partnership with the producer on the project • Create overarching project schedule and process, working with the dedicated producer to build out the detailed version with dependencies and milestones, then managing to it and updating as needed • Manage client relationships and establish rapport quickly, starting with client stakeholder sessions • Proactively schedule and communicate internal goals to ensure project success • Partner with producer and leads to ensure client feedback is distilled and distributed in a way that works towards our goals, rather than simply checks off a box • Own and maintain the process for resourcing requests/staffing as needed on your projects/accounts, as well as proactively flag resource needs or availability • Manage financial tracking of your accounts/projects, including SOW creation, establishing projects with accounting, keeping MoneyPenny updated/maintained, and working with senior producers to invoice on time and accurately • Monitor morale on the team to keep energy high and offer solutions to contribute to team culture • Build and nurture lasting client relationships that can help us build/grow accounts • Support the team with new business development, including intaking briefs, putting together project proposals, and spinning up new workstreams with light support from the Executive Director • Mentor and guide the production team by optimizing, evolving and/or adjusting our internal processes
• Highly-detail oriented and organized • Can follow a set process or establish a new process depending on the need • Familiar with owning a client relationship and can sense what’s needed to give our clients confidence • Experience leading a project team comprised of multiple disciplines and work streams • Clear communicator to both the client and internal team • Understanding of the project process and can set it, working with the producer to get into the details and understand dependencies • Proactive in highlighting issues before they arise, and individuals that need additional support • Own style, perspective, approach and purpose to the work to do the job in your own way • Comfortable communicating with the client team at a regular cadence • Have owned the full project lifecycle and especially comfortable intaking a brief, putting together a project proposal (with multi-discipline counterparts), pitching or presenting the plan, resourcing the right team, spinning up the project, and kicking off the work • Google experience (nice to have!)
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