Implementation Specialist
August 9
🏡 Remote – New York
Description
• We are seeking an Implementation Specialist to join our Delivery & Success team! This team is committed to creating true, lasting value for our customers. • They advise and guide a wide variety of customers, ensuring each customer launches our platform successfully, adopts it widely and optimizes the value through our hands-on implementation. • This role works closely with our customers to understand their business and deliver the committed Janus products on time and efficiently to maximize return on investment. • They are the voice of the customer internally and partner with all stakeholders to ensure customer success.
Requirements
• Bachelor’s degree in business or related field or equivalent work experience. • 2+ years of experience in a technology, consulting, or customer-facing role in healthcare software technology. Revenue cycle domain is preferred. • Enthusiastic about technology and improving the lives of our customer’s employees. • Ability to be performance driven, motivated with a focused attitude even while working independently. • Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers. • Experience working with large datasets in Tableau, SQL, Excel or other data analytics tools and proven ability to synthesize data into meaningful analyses and communicate effectively with key stakeholders. • Excellent organizational, verbal, and written communication skills to be able to collaborate with customers; proven experience building strong internal and external relationships. • Strong analytical and critical thinking skills; does not make excuses. • Flexibility and comfort working in a dynamic and constantly changing environment of a startup. • Has fun, celebrates success, and contributes to a positive culture! • Experience working at health system or healthcare technology company preferred. • Experience working at a software as a service (SaaS) company preferred. • Experience working in a high growth environment preferred.
Benefits
• We contribute 100% of base plan (HDHP) medical premiums for employees and 50% of premiums for family members. • We contribute 75% of premiums for dental and vision insurance for employee-only plans. • We have an employee assistance program that allows you the chance to work through any issues that may arise with the appropriate professional. • We have a 401k plan with minimal portfolio fees, traditional and roth options, as well as rollovers and loan capabilities. • We offer stock options to share in the value we create and in the ownership of Janus, so let’s make it something that we are proud of. • We offer unlimited PTO because we want our employees to take the time they need to rejuvenate and relax. At minimum, encourage all employees to take at least 15 fully unplugged days off each year. • We encourage sacred moments that are free from distractions and allow you to create a connection with someone or something that is meaningful to you. • We provide a monthly allowance to cover the cost related to working in a remote environment like upgraded internet or to offset your cell phone bill. • We offer parental leave because bonding with your newest addition is so important! • We have caregiving leave for our employees that are the primary caregiver for a loved one and needs time to care for that person. • We want you to look for personal enrichment opportunities and will give you up to $500 per year to invest in yourself. We want you to be the best version of you and take time to do things you enjoy! • We encourage on-going training, additional certifications and professional development related to your role and will review all requests for additional growth (including travel). • We have committees focused on organizational initiatives to increase employee happiness and the recruitment and retention of a broad, inclusive workforce that represents a diverse range of interests, abilities, talents, and cultures. You are welcome to join!
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