Team Manager - Account Onboarding

April 19

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Journey Clinical

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Expanding access to Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP).

Psychedelic therapy • Psychedelic medicine • Healthcare • Psychedelic science • Start-up

11 - 50

Description

• Manage a higher performing onboarding team of 5-7 Member Success Coaches • Monitor performance through metrics, capturing speed and completion of onboarding • Build a structured onboarding process for our customers (therapists) for your team to follow • Experiment daily and iterate on the onboarding experience to continually improve our performance and build a world-class user experience for our customers • Engage with Sales, Marketing, Community and Product to build the cross-functional systems and resources needed to drive success in your department • Operate as a player-coach, often working directly with our customers to motivate them to take certain behaviors in our platform that benefit their training and onboarding experience

Requirements

• 7-10 years of leadership experience in a sales, account management, and/or customer success function at a VC-backed startup (or in a similarly fast-paced environment) • Decisive, data-driven person of action with the ability to synthesize trends and utilize CRM systems to manage reporting and stay organized (e.g., Hubspot, Zendesk, Salesforce) • Prior experience in a client-facing role, preferably with an understanding of mental health clinicians or healthcare professionals • Ability to seamlessly navigate between managing people and speaking with strategic customers

Benefits

• Flexible working hours and competitive compensation • A high level of autonomy, and growth opportunities in a cutting-edge industry • We aim to set our team members up for success and offer a clear path for career advancement and personal growth • Work with a team of industry-leading experts, who are highly collaborative, disciplined, and have fun working together • The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic-assisted psychotherapy and make a positive impact