Associate Manager, Customer Support and Research (CSR)
July 17
🏡 Remote – New York
Description
• Lead from in front. Demonstrate excellence and build that culture into your team. • Nurture the growth of your team through specific and responsive training and development opportunities • Issue resolution. Escalate problems with the appropriate sense of urgency. • Follow up with accuracy and speed. Our clients look for efficient responses, but the only thing that matters is quality and accuracy. • Work directly with teams throughout the company to escalate and solve problems • Special projects as requested by company management. • Documenting processes and training new work colleagues as the team grows. • Processing screenings for background checks using in-house and third-party vendors and technologies with screenings in categories such as identity, criminal, employment, education, licenses/certificates, occupational health, and more. • Follow up with customers and candidates to ensure rapid, accurate, and simple completion of background checks and compliance verifications. • Respond to customer and candidate inquiries in a polite, friendly, respectful, and professional tone with urgency and accuracy. • Contact vendors and data partners via phone and electronic communications to perform research and retrieve results from services ordered. • The CSR team is expected to participate in electronic communication channels on a constant basis as part of their daily work. • Open to potential evening and/or weekend hours as necessary, particularly for any prioritized/escalated customer need.
Requirements
• 6+ years work experience in the medical compliance and/or background check and start-up industries • 3+ years of relevant professional work experience in customer service, technical support • Strong aptitude with computers and technology, and using online communication tools for text, voice, and video when required • Good writing skills, great communication, and comfortable communicating in a remote setting • Detail and data-oriented, leverages data to make strategic, analytical decisions • Associates or Bachelor’s degree preferred, but not required
Benefits
• Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity • 100% remote work environment with only limited required travel • Competitive benefits package including medical, dental, 401k, and EAP. • Take the time to Check Yourself - we have an unlimited time off policy.
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