Principal Customer Success Manager

April 6

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Klaviyo

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Klaviyo is a unified customer platform for email, SMS, and more. Own your consumer data and interactions. #Klaviyo

Email Marketing • Ecommerce • Data Science • Analytics

1001 - 5000

💰 Secondary Market on 2022-09

Description

• Customer Success Managers are critical for customer success at Klaviyo • Principal CSM provides strategic consulting to upper Mid-market customers • Work closely with ~25 customers to align on challenges and goals • Measure success on customer retention, growth rate, and sentiment

Requirements

• 5+ years of mid-market or enterprise account management experience • Excellent program management skills • Trusted advisor to your customers • Track record for creative problem-solving • Excellent organizational and project management skills • Excellent communication skills via phone, video conference, and email • Curious and eager to learn • Adaptable to change and fast-paced environments • Experience managing customer relationships through Salesforce, Gainsight or similar CRMs

Benefits

• medical, dental and vision coverage • health savings accounts • flexible spending accounts • 401(k) • flexible paid time off • company-paid holidays • culture of learning that includes a learning allowance • access to a professional coaching service for all employees