KWI
KWI is the industry’s only true omnichannel platform for specialty retailers.
Cloud based Omni-Channel solutions • Merchandising • Planning • Replenishment • BI Analystics
51 - 200
Application Support Analyst
July 21
🔄 Hybrid – Manhattan
KWI
KWI is the industry’s only true omnichannel platform for specialty retailers.
Cloud based Omni-Channel solutions • Merchandising • Planning • Replenishment • BI Analystics
51 - 200
Description
• Support clients in using Back Office Merchandising System, Ecommerce Platform, and CRM Platform • Excel at technical troubleshooting and research skills • Self-prioritize a backlog of tickets
Requirements
• You’re always learning and never shy about diving into unknown issues or processes • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences • Rebounding from setbacks and adversity when facing difficult situations • Handling Tier 1/2 tickets • Supporting the back-office merchandising system • Being a point of escalation for the Help Desk team
Benefits
• Full Medical, Dental and Vision • 4 weeks of PTO in your first year • Tuition Reimbursement • Discount from building café • 401(K) with a 50% company match (up to 6% of employee contribution) • Employee Referral Program • (1) Volunteer day each year
Apply Now