Senior Integration Engineer

July 21

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KWI

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KWI is the industry’s only true omnichannel platform for specialty retailers.

Cloud based Omni-Channel solutions • Merchandising • Planning • Replenishment • BI Analystics

51 - 200

💰 Venture Round on 2001-09

Description

• The Senior Integration Engineer is a customer facing role that will act as the subject matter expert in integrating our customers’ third-party applications as well as architecting customer specific solutions within the KWI suite. • In addition, this role is responsible for providing written technical and process oversight on solution design across the Solutions Delivery team. • This role is a critical partner for our existing and pre-sales clients acting as a go between our customer and KWI’s development team translating customer requirements into technical specifications.

Requirements

• Participate in internal Solutions Delivery team meetings and partner with the VP, Customer Experience on developing and building the team’s competencies and capabilities. • Responsible for ensuring that the Solutions Delivery team is keeping up with customer demand. • Serve as internal subject matter expert on solutions architecture; act as a strategic partner for project allocation and communicate with development to help manage customer project workload. • Assist in triage and managing queue of new customer requests for assignment to the Solutions Delivery team. • Provide technical & process oversight on solution design across Solutions Delivery team. • Asist in developing integration strategies with KWI’s product suite in conjunction with our customers partners. • Work closely with the rest of the team to share learnings and best practices – create a Center of Excellence. • Engage with clients on project specifications and liaise with internal teams to ensure timely and accurate execution of projects. • Become the subject matter expert on KWI’s POS, Merchandising, and E-Commerce products. • Ability to translate customer requests into technical specification for KWI’s development team. • Coordinate, map, and manage various technical integrations with customers third party solutions and vendors. • Ability to create a Statement of Work (SOW) that documents solution “blueprint” of client projects, mapping specifications of the various technical functionalities to ensure the spec meets client’s business needs. • Support change management, ensuring all acceptance criteria is met with as little customer impact as possible. • Provide pre-sales design support for low - medium level complexity solutions for both new and existing customers. • Writing, developing and executing trial and proof of concepts for prospective clients; monitor progress of the client in using the product while keeping the account team informed of the trial status.

Benefits

• Full Medical, Dental and Vision • 4 weeks of PTO in your first year • Summer Fridays....all year round • Tuition Reimbursement • Discount from building café • 401(K) with a 50% company match (up to 6% of employee contribution) • Employee Referral Program • (1) Volunteer day each year