Customer Care Specialist

6 days ago

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Lattice

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Lattice is a people success platform that empowers leaders to build engaged, high-performing teams & winning cultures.

HR Software • Performance Management • People Ops • Human Resources • Employee Development

501 - 1000

Description

• The Customer Care Specialist is the team’s go-to product expert • Lead the Customer Care team through daily customer interactions • Partner closely with teams across the organization to support successful customer outcomes • Monitor and share insights on customer trends and feedback • Present data-driven insights in leadership meetings

Requirements

• 3+ years in customer support or success, with 1+ years in a senior or leadership role • Expertise in payroll, with experience in SaaS and HR tech • Deep understanding of frontline customer service and quality interactions • Lifelong learner, quick to adapt with strong curiosity • Excellent verbal and written communication skills • Data-driven decision-maker with creative problem-solving skills

Benefits

• Medical insurance • Dental insurance • Vision insurance • Life, AD&D, and Disability Insurance • Emergency Weather Support • Wellness Apps • Paid Parental Leave • Paid Time off inclusive of holidays and sick time • Commuter & Parking Accounts • Lunches in the Office • Workplace Amenities Stipend • Internet and Phone Stipend • One time WFH Office Set-Up Stipend • 401(k) retirement plan • Financial Planning • Learning & Development Budget • Sabbatical Program • Invest in Your People Fund