ServiceNow Administrator & Developer

20 hours ago

Apply Now

Receive Emails with Similar Jobs

LightFeather

WebsiteLinkedInAll Job Openings

Disrupt, Lean Forward and Get Stuff Done!

Agile Methodologies and Coaching • Design • Development • Devops & Cloud • Data Science & Analytics

51 - 200

Description

• Responsible for administration and maintenance of the DHS ServiceNow environment. • Actively participate in Agile teams focusing on software development. • Collaborate with Solutions Architects and Business Analysts to design ServiceNow solutions. • Troubleshoot and resolve implementation-related technical issues. • Provide Tier 2/3 break-fix support for escalated issues. • Manage platform/environment configuration and issue resolution. • Work collaboratively with teams, adhering to defined requirements and best practices. • Develop advanced scripts, business rules, and client scripts. • Facilitate data migration from legacy systems to ServiceNow. • Ensure data accuracy and consistency during transitions. • Develop and maintain applications and conduct testing of configurations. • Support end-user training for smooth adoption of solutions. • Ensure thorough documentation of configurations and customizations.

Requirements

• US Citizenship. • Ability to obtain and maintain a security clearance at the Public Trust or above. • Minimum of 3 years experience implementing ServiceNow solutions App Engine. • Minimum of 2 years working with an Agile implementation framework. • Minimum of 2 years implementing systems using Agile/Scrum methodologies. • Minimum of 1 year in administration of a ServiceNow instance, including management of users, groups and roles, CMS development, ACLs, business rules, workflows, UI actions and policies, dictionary and catalog items. • Familiar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principles. • Strong scripting skills in JavaScript and GlideScript. • Strong technical skills, including workflow configuration and business rule development. • Experience in customizing UI and creating complex workflows. • Knowledge of methods for integrating with external systems. • Expertise in troubleshooting and resolving technical challenges. • Detailed-oriented approach, complemented by superb problem-solving and analytical capabilities. • Proficiency in contributing positively to a team-oriented, cooperative environment. • Outstanding communication and interpersonal abilities, coupled with a professional manner for client and internal team interactions. • Familiarity with techniques for enhancing performance optimization.