UX Researcher II, Internal Tools
August 24
🔄 Hybrid – Manhattan
Description
• Develop research strategies and own end-to-end research, focusing on how to improve and innovate on internal tools used by our Trust & Safety operations teams to ensure Hinge agents are able to provide best in class customer support. • Employ quantitative and qualitative methods including usability testing for design explorations, conducting interviews, developing surveys, and analyzing user feedback. • Partner with Trust & Safety Operations team leaders to scope out the problem space and create a research roadmap • Work collaboratively with other researchers, product team members (i.e., product managers and designers) and cross-functional partners (i.e., data science, customer support) to identify key research questions and prioritize projects in the short and long term. • Generate actionable insights and communicate them in compelling and creative ways; bridge alignment across Hinge teams through written reports and live presentations to cross-functional partners.
Requirements
• 2+ years of user research experience in a product research role. • An interest in research with internal users and optimizing internal tools for efficiency and effectiveness • Passion for centering marginalized and vulnerable communities in the pursuit of advocating for equitable user experiences. • Mixed method research experience including quantitative (e.g., survey, experimental) and qualitative (e.g., interviews, usability testing) methods. • Passionate and curious about how user research can be leveraged to improve the efficiency and effectiveness of internal tooling, with the end goal of keeping users safe • Strong communicator, committed to telling clear and compelling stories with data. • Proficient in data manipulation and analysis • Dedicated to building trusting, successful partnerships with cross-functional partners (e.g. data science, customer experience, product management, design, engineering, marketing.) • Eager to learn from and collaborate with other researchers. • Critically thinks about inclusivity both in terms of collaborating and in terms of research and product design.
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