Customer Success Manager
February 18
🏡 Remote – New York
Description
• We’re looking for a Customer Success Manager to join our team. You will be critical to our customers’ success as they build, expand, and deepen their relationship with Modern Treasury. You will also help our Engineering, Product, and Design teams stay close to customer needs and market trends. We work with our customers daily, and it’s important to us that we incorporate their feedback as we build.
Requirements
• 5+ years of experience in a customer-facing role at B2B SaaS companies, preferably supporting a technical product • BA or BS required • Strong written and verbal communication skills, organization skills, driven, and process-oriented • Ability to present in front of an audience and lead customer product trainings as well as host in-person business reviews as well as the ability to work cross-functionally, particularly with technical personas and sales • Proven track record of managing multiple projects and workstreams and experience in process documentation, training, and change management • Finance or accounting knowledge is a plus
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
Apply Now
