My Job Tank, Inc
My Job Tank provides technology-driven education solutions aiming at delivering exceptional value for students on developing their academic and career path$1. .$1
Recruitment • Campus Solutions • Career Development • Executive Search • HR Consulting
51 - 200
Customer Service Manager - Bilingual Mandarin
February 29
🏢 In-office - Manhattan
My Job Tank, Inc
My Job Tank provides technology-driven education solutions aiming at delivering exceptional value for students on developing their academic and career path$1. .$1
Recruitment • Campus Solutions • Career Development • Executive Search • HR Consulting
51 - 200
Description
• Motivate and lead a team of 10+ representatives by example • Create work reports, set priorities, execute ambitious action plans and ensure team goals are met • Manage and conduct sales training to maintain a high customer service standard • Evaluate and manage employee performance • Manage and prioritize call volume • Other job duties as assigned
Requirements
• Bachelor's degree or equivalent knowledge • 3+ years of management experience in a customer service or related service industry role • Exceptional multitasking skills • Passion for building and developing strong teams • Excellent communication (verbal and written) skills in Chinese • Possess a high level of proficiency using Microsoft Office Suite • Goal oriented with a strong ability to motivate others • Results driven – successful record of performance; proven problem-solver • Unwavering commitment to quality
Benefits
• Full-time position • Join a fast-growing team of professionals • Competitive salary
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