Natera
We are a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Non-Invasive Prenatal Testing (NIPT) • Single gene diseases • Preimplantation Genetic Screening (PGS)/Diagnosis (PGD) • Biopsy training • Multi-Disease Carrier Screening
1001 - 5000
Oncology Customer Experience Supervisor
5 days ago
🏡 Remote – New York
Natera
We are a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Non-Invasive Prenatal Testing (NIPT) • Single gene diseases • Preimplantation Genetic Screening (PGS)/Diagnosis (PGD) • Biopsy training • Multi-Disease Carrier Screening
1001 - 5000
Description
• Supervises Customer Experience team members. • Develops Customer Care Center standards. • Provides feedback and training for agents. • Conducts performance appraisals and quality checks. • Owns and supports daily monitoring assignments. • Ensures appropriate training and resources for employees. • Assists manager with daily operations.
Requirements
• Bachelor’s degree or equivalent. • Minimum of 3 years customer service experience and 1 year of experience in a leadership role.
Benefits
• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. • Free testing for employees and their immediate families. • Fertility care benefits. • Pregnancy and baby bonding leave. • 401k benefits. • Commuter benefits. • Generous employee referral program!
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