ServiceNow Developer - Implementer

August 14

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Navisite

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Navisite is a trusted digital transformation partner for growing and established global brands$1. .$1

Managed Cloud Infrastructure Services • Cloud Desktop Services (DaaS) • Application Services • Hosting Services

501 - 1000

💰 Post-IPO Equity on 2018-03

Description

• Ability to set technical direction and lead the implementation team to deliver client solutions with ServiceNow configurations, integrations, and custom development focused on CSM • Lead design workshops, implementation, testing, and deployment activities with enterprise, public sector, healthcare, and retail customers • Be responsible for technical deliverables related to ServiceNow configurations and/or integration development • Develop a deep understanding of the solutions we implement and our customers' business needs, particularly in the CSM domain • Support business development and pre-sales activities as the technical lead/architect • Provide expert-level support and technical mentoring to the implementation team • Respond to Request for Information/Proposal documents • Be an expert in ServiceNow best practices, especially in CSM, and the products we implement • Work independently and as a technical team member • Work in multiple instances and domains, supporting internal and external customers • Utilize an Agile/Scrum methodology to manage implementation work • Advise functional and admin teams on design, development, and overall ServiceNow best practices • Collaborate with business, systems, and technology partners in business analysis meetings to develop business and systems requirements • Develop solutions/enhancements to existing ServiceNow applications with a focus on CSM • Facilitate and support the rollout of new applications and enhancements in ServiceNow, particularly in the CSM area

Requirements

• 5 years of experience in ServiceNow implementation, configuration, and administration with a focus on Customer Service Management (CSM) • Experience in working with stakeholders to manage the creation and/or customization of core ServiceNow applications, especially in the CSM domain • Strong experience in Service Portal, Integration Hub, REST/SOAP Web Services, and AppEngine Studio • Administering a ServiceNow instance including group and user maintenance, ACL, UI Actions, Catalog Items, etc. • In-depth knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features • Self-managed, with excellent problem-solving and communication skills