Omada Health
A digital-first chronic care provider, helping members change mindsets to improve health and build lasting change.
Diabetes Prevention • Digital Health • Behavioral Science • Digital Therapeutics • Health Benefits
201 - 500
Customer Experience Enablement Specialist
6 days ago
🏡 Remote – New York
Omada Health
A digital-first chronic care provider, helping members change mindsets to improve health and build lasting change.
Diabetes Prevention • Digital Health • Behavioral Science • Digital Therapeutics • Health Benefits
201 - 500
Description
• Manage the process and fulfillment of customer reference requests for all segments • Collects and synthesizes updates and requests to the Customer Experience Organization through weekly newsletter • Maintain Customer Experience knowledge base system including adding resources as requested by the team and performing quarterly cross functional audits for information accuracy • Facilitate large CX internal meetings upwards of 40 attendees for scheduling, keeping time, owning notes and recaps, planning trainings and ensuring a smooth and effective conversation • Coordinate staffing, fulfillment, logistics, training and preparation for client health fairs • Ensure that mid market perspective is scoped in to enablement projects and initiatives • Assist with cross functional process improvements through feedback form requests
Requirements
• 2+ years of enablement or operations experience • Proven ability to work cross-functionally to understand business requirements • Familiar with Google Suite • Strong project management skills, task organization and attention to detail • Clear communicator with excellent written, verbal, and listening skills • Bachelor’s degree or equivalent industry experience • Previous experience in a startup is a plus!
Benefits
• Competitive salary with generous annual cash bonus • Stock options • Remote first work from home culture • Flexible vacation to help you rest, recharge, and connect with loved ones • Generous parental leave • Health, dental, and vision insurance (and above market employer contributions) • 401k retirement savings plan • Work from Home stipend • Monthly mental wellness days • Two giftable Omada enrollments per calendar year • ...and more!
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